Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our encrypted payment gateway.

Question 2

How do I track my order?

Accepted Answer

Once your order ships, you'll receive a tracking number via email. You can also track your order by logging into your account and viewing your order history, or by using our Track Order tool.

Question 3

Can I cancel or modify my order?

Accepted Answer

Orders cannot be cancelled or modified after placement, as production begins immediately. However, if you encounter issues, contact our customer service team at support@vinylcreatives.com, call 1 (804) 313-9020, or text us at 1 (804) 313-9020 within 1 hour of placing your order.

Question 4

Do you offer gift cards?

Accepted Answer

Yes! Digital gift cards are available. Contact our customer service team for details on denominations and how to purchase.

Question 5

What vinyl record options do you offer?

Accepted Answer

We offer 12-inch stereo black vinyl records, 12-inch stereo picture vinyl records (with custom artwork visible through the grooves), and 7-inch black vinyl records. All come with full-color jackets and inner sleeves.

Question 6

What is picture vinyl?

Accepted Answer

Picture vinyl is a custom vinyl record where your artwork is embedded under the grooves on both sides of the record. Unlike standard black vinyl, the picture is visible through the vinyl, creating a unique visual effect.

Question 7

Can I order just a vinyl jacket without the record?

Accepted Answer

Yes! We offer full-color vinyl jackets without records. We also offer display vinyl records (black or picture vinyl with no audio) for decorative purposes. Perfect for collectors and gift-givers.

Question 8

Can I create a multi-disc vinyl set?

Accepted Answer

Yes! You must create each vinyl record as a separate product in our system. Each disc will be a separate SKU and can be ordered individually. However, we can ship them together in one package at no additional cost. This approach ensures each record is manufactured to the highest quality standards.

Question 9

What audio formats do you support?

Accepted Answer

We support standard audio formats for vinyl mastering. Our team will work with you to ensure your audio files are properly prepared for optimal vinyl sound quality.

Question 10

How long does it take to receive my vinyl?

Accepted Answer

Your vinyl record is manufactured in 24 hours, then ships within 48 hours. Standard delivery takes 5-7 business days. Express shipping options are available at checkout.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship to many countries worldwide. International delivery times vary by location, typically taking 7-14 business days. Customs duties may apply.

Question 12

What if my package is lost or damaged?

Accepted Answer

We take full responsibility for lost or damaged packages. Please contact our customer service team within 48 hours of delivery at support@vinylcreatives.com, call 1 (804) 313-9020, or text 1 (804) 313-9020, and we'll arrange a replacement or refund.

Question 13

How much does shipping cost?

Accepted Answer

Shipping costs are calculated at checkout based on your location and shipping method. Use our shipping calculator on the delivery page for exact pricing.

Question 14

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery for defective or damaged products. Contact our customer service team at support@vinylcreatives.com, call 1 (804) 313-9020, or text 1 (804) 313-9020 to initiate a return.

Question 15

How long does a refund take?

Accepted Answer

Refunds are processed within 7-10 business days of receiving your return. The refund will be issued to your original payment method.

Question 16

What if my vinyl arrives damaged?

Accepted Answer

Contact us within 30 days of delivery with photos or videos of the damage. We'll replace your record or issue a full refund at our discretion. Proof of damage may be required.

Question 17

How do I customize my vinyl record?

Accepted Answer

Use our customizer tool on the product page. Upload your artwork, audio files, and configure your vinyl format. You can preview your design before ordering.

Question 18

What artwork file formats do you accept?

Accepted Answer

We accept JPEG files with 300 DPI resolution. This ensures your artwork prints beautifully on your vinyl jacket and record label. See our artwork specifications page for detailed dimension requirements.

Question 19

Can I include barcodes or ISBN codes?

Accepted Answer

We do not provide barcodes or ISBN codes. You can include them in your custom artwork if needed. We can also create label designs without these if you prefer.

Question 20

Do I need an account to make a purchase?

Accepted Answer

No, you can check out as a guest. However, creating an account allows you to track orders, save projects, and speed up future checkouts.

Question 21

How do you protect my personal information?

Accepted Answer

We use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties for marketing purposes. Read our Privacy Policy for full details.

Question 22

How can I unsubscribe from emails?

Accepted Answer

Click the "Unsubscribe" link at the bottom of any marketing email, or manage your email preferences in your account settings.

Frequently Asked Questions

Orders & Payment

Vinyl Records & Formats

Shipping & Delivery

Returns & Exchanges

Customization & Artwork

Account & Privacy

Still Have Questions?